Geographic Number Porting is a sensitive process, please be sure to read and comply with the information below.

We require the following documentation to be e-mailed to support@extendgroup.net  

  • 1 - GNP Letter of Authorisation (template attached). - NB: the customer must print this on their Company Letterhead
  • 2 - GNP Request Form (attached)
  • 3 - GNP Service Applicaton (attached).
  • 4 - A copy of the ID related to the Telkom account.
  • 5 - A copy of your latest Telkom Bill. - NB: Please ensure you send us the "Telephony Details" Page. It is best if you send us all the details pages, but the line-by-line bill is not necessary. Your last Telkom bill received must be paid up, as porting can be rejected if your last bill was not paid.

Notes

  • Number porting is dependant on Telkom and/or participating Service Providers and as a result can take anywhere from 1 - 4 weeks.
  • Porting Documents will not be submitted until your PBX is confirmed to be operational, unless you specify otherwise.
  • For further information on porting please review the GNP Porting Guidelines document attached.
  • Porting a number associated with an ADSL line will cancel the ADSL service. If you need to port a number associated with an ADSL line, you must first have a new ADSL line installed and working correctly to ensure zero interruption of your services.
  • If you cancel a Telkom service or line related to the number being ported before the porting process has been completed, you will lose the number.